ARCS Mercantile - Debt Collection

ARCS Mercantile provide Debt Collection activity for Business, Finance & Legal sectors.

If your business has sent invoices, statements, follow-up letters and calls then forward your accounts and paperwork to us and we will take over from their to get your money.

Sometimes you may wish to preserve the relationship with your client so we will use different approaches to suit your relationship position.

v Agents are initially assigned for a Field Call to meet directly with the debtor at their home or business address.

v Copies of the invoices are presented, up to date details obtained and payment
arrangement made or reason for non-payment obtained.

v The results from the debtor can then be assessed and if payment received or
arrangement is be kept then there may be no need for further costs for legal action.

Our Full Service is aimed where debtor is not co-operative and legal action may be required and a paper trail is required to obtain a Court Judgment on the debt;

v Agents are initially assigned for a Field Call to meet directly with the debtor at their home or business address.

v Copies of the invoices are presented, up to date details obtained if debtor co-operates and payment arrangement made or reason for non-payment obtained.

v The results are then assessed and if debtor does not co-operate or make payment arrangements then we will commence a sequence of timed correspondence and phone calls required to satisfy Civil Courts requirments if a Statement of Claim is required to be Issued / Served.

We ONLY conduct Debt Collection for Commercial matters (no personal, friends, family, spousal matters).

Click on the following link if you wish to be redirected to Macarthur Collections website.

Other Important Information;

v Every effort is made to collect a debt however there is no 100% guarantee that the debtor will make payments as promised or continue with their payment commitments.

v Charges may be required to be paid "in advance" for non-account customers (at our decision). Please see our Terms of Trade and General Conditions or Contact Us before before sending instructions.

v Provide as much information about debtor as you have available(Home & work address, phone numbers, description/photo, vehicle rego, time of day expected home etc).

v Provide as much information about the debt and account history as possible. (Account Application, Contract, Invoices, Statements, Letters of Demand).

v Our process includes payment by the debtor directly to you or your bank account to save on Our costs for managing Trust Account payments that we would oncharge.

v Charges are still applicable when the debtor pays you direct, we will invoice you for commission & charges on the original amount of the debt listed with us, even if you agree with the debtor to settle on a lower amount.

v There are no refunds or "free work" once we commence work on any matters.

v Please see our webpage for Field Calls for further information.

v All Standard Rates & Charges are based on being provided adequate time to complete the task required.

v ARCS Mercantile take NO responsibility for the accuracy, legality, or content of information sent to us. Responsibility is purely with the issuer (Creditor, Plaintiff, Applicant, Solicitor, Agent etc - ie: Not ARCS Mercantile)

v By Sending work to ARCS Mercantile you agree to our Standard Rates & Charges and Terms of Trade and General Conditions.

Serviced Areas

Standard Rates & Charges

Terms of Trade and General Conditions