You must provide us with correct information and payment for us to serve your documents. Please follow the checklist to ensure you include all requirements.
Other Important Information is following, you should read carefully to understand the process. We are here to help you through this process.

Your Details; NOTE: YOUR DETAILS WILL NEVER BE GIVEN TO OTHER PARTY, WE NEED YOUR DETAILS FOR RETURN OF DOCUMENTS.

Full Name: ___________________________________________________________

Phone No(s): ________________________ ________________________ Email: ________________________________________

Address for returning Affidavit:

Street ___________________________________ Suburb ______________________ State _________________ PCode __________

Full Name: ___________________________________________________________ Estimate D.O.B: ________________________

Alias/Nicknames: _____________________________________________________________________________________________

Phone No(s): (H) ________________________ (W) ________________________ (M) ___________________________________

Address for Service (Home):

Street ___________________________________ Suburb ______________________ State _________________ PCode __________

Alternate Address: (Friend / Work / New Partner etc) Details: ________________________________________________________

Street ___________________________________ Suburb ______________________ State _________________ PCode __________

Any other information to assist with Service (Best Time & Place for Service, Motor Vehicle, Tattoos/Piercings, Photo)

______________________________________________________________________________________________________________

______________________________________________________________________________________________________________

______________________________________________________________________________________________________________

Documentation;

1. Documents for Service 
We require two documents per person to be served. Original copies are required for Service, legible photocopies are required for preparation of affidavit or in some cases left at address for "problem" services where we will retain originals for substitute service.

For Divorce Documents you need to include the following;

• a sealed copy of the Application for Divorce and any other documents you have filed with the Court, except the photocopy of the marriage certificate 
• a copy of the 'Marriage, Families and Separation' brochure, and 
• an Acknowledgment of Service (Divorce). (Optional, it comes as a standard with Divorce Kits however we prefer to prepare using our own software programs for you along with our Affidavit of Service). 

2. Photo of Respondent/Defendant
In Family Law matters, or Civil Matters where you consider the person may avoid service you can include a photo of the person and under some Court Rules we can effect Service on the person as sighted in the photo and have it endorsed by the Applicant/Plaintiff

3. Time Limits for Service of Docs
Each Court (Local/District/Supreme/Family etc) has different rules for time limits for Service of Docs. If you have Divorce Documents they must be served at least 28 days before the court hearing date. Please Contact Us if in doubt.

4. Payment
Full payment as shown on the Standard Rates & Charges page MUST accompany your application if you do not have an account or arrangement made with us before sending the documents.  All Cheques or Money Orders to be made to "ARCS Mercantile".
Do Not Send Cash. Payment can be made by EFTPOS/Visa/Mastercard at our office, you must be the card holder. If there are other charges these will be added and payment required to settle account before return of documents/Acknowledgment/Affidavit.

4. ARCS Mercantile Address
Please forward Information, Documents & Payment to either address below (if sending by Aus Post, use Postal Address);

Delivery Address                                Postal Address

ARCS Mercantile                                ARCS Mercantile
Level 2/121 Queen St,                        PO Box 1014,
Campbelltown NSW 2560                     Campbelltown NSW 2560

Phone: 1300 161 564

Email: 

ARCS Global Pty Ltd trading as ARCS Mercantile will not be held responsible for any loss suffered in connection with this information herein. It should be used as a guide only and we make no representation about the accuracy of information contained herein. You should seek professional or legal advise before acting upon any content found on this page or our website. 

Every effort is made to ensure service is effected by required date however we are unable to make a 100% guarantee of delivery documents to to variable circumstances.

Standard Rates & Charges are per Defendant, per Address. Where documents are served at the same time at the same address (multiple defendants), you will only normally be are only charged for One Defendant at that Address.

A minimum of 3 attempts will be made to serve documents (unless person no longer resides at address or threated with violence) at various times of day, night & weekends. Rural/Remote & Interstate work may incurr costs for each attempt.

Charges will apply for Attempted Service at an address even if documents can not be Served. There are no refunds or "free work" once we commence work on any matters.

Please allow 7 days from receipt of documents for update on status of Process Service unless URGENT. Do not contact the other party within this time and cause any anamosity with them before we arrive. You will be notified upon Service and informed of any incidents or problems with the other party.

If our agents discover the Defendant/Respondent/Witness has left the given address and locates a new address to serve the documents, they will automatically attend the new address if in the same locality to serve the document unless otherwise instructed. Additional Charge will be added to invoice for new address attended.

Subpoena documents require Conduct Money, preferably a cheque made to the Witness to be sent with the documents. If Nil or incorrect Conduct Money supplied, money will required to be Paid in Full to us before documents served, additional charges apply

All Standard Rates & Charges are based on being provided adequate time to complete the task required and return the Affidavits & Documents by standard post. URGENT matters, NSW Country / Interstate services will incurr Express Post or Courier Charges added to invoice.

ARCS Mercantile take NO responsibility for the accuracy, legality, or content of the documents sent to us. Responsibility is purely with the issuer (Plaintiff, Applicant, Solicitor, Agent etc - ie: Not ARCS Mercantile)

By Sending work to ARCS Mercantile you agree to our Standard Rates & Charges and Terms of Trade and General Conditions.