If your client has “skipped” (moved intentionally without notifying you) we: 

v     Use ‘skip tracing techniques’ through a range of databases and public records.

v     Follow up any leads personal, business, family.

v     Attend any new addresses found and interview the client and establish new information.

v      Attend evictions on your behalf to minimise any risk to your staff.

v    Arrange locksmiths and forwarding of keys to nominated person or agent.

v    Consult with clients to repair any damage necessary to secure premises.

v    Arrange Qualified contractors for Repairs to damage or cleaning, painting, gardening
to make property suitable for sale.

v    Supervise, photo and video removal of any belongings left after eviction has been
completed.

v    Provide written report including pictures of property at time of eviction. 

v    Conduct any pre-eviction field call (if required) if property considered a risk or  may have intentionally skipped beforehand and can be immediately secured.

v    Remove any domestic pets and arrange care or collection as necessary. 

v   Advise initially as soon as taken possession and follow through with a more detailed
Service Report as soon as possible.

Other Important Information;

v      Charges may be required to be paid "in advance" for non-account customers (at our decision). Please see our Terms of Trade and General Conditions or Contact Us before before sending instructions.

v      Provide Accurate instructions of Creditors requirements & expectations.

v      Provide as much information known about the debtor and account history as possible. (Home & work address, phone numbers, default notice, Up to Date Statement).

v      Provide Accurate information about goods & delivery address where to be sent to.

v      A minimum of 4 attempts will be made to given address (unless debtor no longer resides at address or threated with violence) at various times of day, night & weekends. Rural/Remote & Interstate work may incurr costs for each attempt.

v      Charges will apply for each address attended even if debtor is not located. When visiting multiple addresses we may charge at lower hourly rate if addresses are in same locality and more cost effective for Agent and customer.

v      Minimum charge will be for Field Call to each address attended regardless of if money is paid or goods collected

v     There are no refunds or "free work" once we commence work on any matters.

v      If our agents discover the Debtor has left the given address and locates a new address, they will automatically attend the new address if in the same locality unless otherwise instructed. Additional Charge will be added to invoice for new address attended and will report on those findings.

v      All Standard Rates & Charges are based on being provided adequate time to complete the task required.

v      Goods collected are handled with all care however we take no responsibility for any damage or breakage once in our possession.

v      When ARCS Mercantile organise a Towing Contractor the charges and payment of their invoices are required by the due date. This also applies if the vehicle is not collected.

v     If we discover from Towing Contractor's that their invoices are Overdue and not being paid then we may commence Debt Collection against the issuing company or Creditor and our Overdue Invoices Charges from our Terms of Trade and General Conditions will be added to the costs for the original Towing Contractor's invoice charges. (It is very hard for our Field Agents to organise Towing Contractors when other Agents / Creditors have not paid their previous invoices.

v     ARCS Mercantile take NO responsibility for the accuracy, legality, or content of information sent to us. Responsibility is purely with the issuer (Creditor, Plaintiff,  Solicitor, Agent etc - ie: Not ARCS Mercantile)

v     By Sending work to ARCS Mercantile you agree to our Standard Rates & Charges and Terms of Trade and General Conditions.

Serviced Areas

Standard Rates & Charges  

Terms of Trade and General Conditions