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Our Services

ARCS Mercantile provide a full Commercial & Investigative Services for Business, Finance & Legal sectors.
 
Please view the following pages to dicover how our services can support your business.
 
We have included details what our services include and some other important information and checklists that may be of assistance.
 
The more information that can be provided up-front to us can often make the difference in a successful result and save costs to the customer.
 
 
Service Level - KPI's
 
As part of managing our business performance we regularly review our database to measure Service Levels and KPI's (Key Performance Indicators) to track our business.
 
Our goal is to achieve & maintain minimum Service Levels for work performed to attain a high level of our customer's satisfaction and receive return business for all our services.
 
Following are our a summary of our KPI's measured. 
 
 
Field Calls
Benchmark: Completion of items within 7 days of receipt.
KPI:

First attempt at given address(es) within 72 hours of receipt.
Additional 7 days for Rural/Remote/Interstate matters.
Completion, final report & invoiced within 7/14 days.
Minimum 95% completion rate within 7 days.
Result:  
Comments:
 
 
Process
Service
Benchmark:

Completion before required dates for Normal & Urgent matters.
KPI: First attempt at given address(es) within 72 hours of receipt.
Documents Served, Service Report & Invoiced within 7 days.
Additional 7 days for Rural/Remote/Interstate matters.
Affidavit, Service Report, returned within 7/14 days.
Normal Matters minimum 95% completion rate for Service of Docs.
URGENT matters 99% completion rate by required date.
Result:  
Comments:  
 
Repossession 
Benchmark: Completion of items within 7 days of receipt.
KPI: First attempt at given address(es) within 72 hours of receipt.
First client update within 48 hours of receipt.
Additional 7 days for Rural/Remote/Interstate matters.
Final report, pictures etc within 24 hours of possession of goods.
Minimum 90% completion rate within 7/14 days.
Result:  
Comments:  
 
Legal Services
Benchmark: KPI to be established.
KPI: Completion in timely manner by required date.
Performance to Customer's requirement & satisfaction.
Result: KPI to be established then measured.
Comments:  
 
Skip Tracing
Benchmark: KPI to be established.
KPI: Verify/confirm address details for debtor/defendants. 
Locate/confirm current & new address details for "skip's". 
Minimum 90% confirmation of details.
Minimum 60% locate/confirm new details for field agents. 
Result: KPI to be established then measured.
Comments:  
 
Debt Collection

Benchmark:

KPI to be established.

KPI:

 Minimum 60% Debts Collected using Field Agent Service.
Remaining 40% referred for Formal Collection Action.
Result: KPI to be established then measured.
Comments:  

Our Services 

Field Calls
Our service keeps clients informed with up to date information. We often can achieve a faster result and save cost on unnecessary legal action (continue)

Process Service
Proper service delivery effected on all your legal documents by the required date (continue)

Repossessions
Prompt service and turnaround for all range of commodities (continue)

Legal Services
Court attendance for Examination Hearings, registration of documents. Lodgment of documents (continue)

Skip Tracing
Lawful investigations with access to many secure databases (continue)

Debt Collection
Different approaches to suit different situations, achieve better results (continue)

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