Investigations Service ARCS Mercantile are professional and discreet in providing investigations services. We highly recommend many businesses to use external investigation services to identify issues and probable root causes that are more likely discovered than using any internal or often less qualified people. Overt Investigations (Face to Face) Our Services include (but not limited to): Interviews and Statements, collecting of information, evidence. Insurance claims, fraud, travel claim, workplace grievances. Industrial accidents and workers compensation. Business and personal - Property, motor vehicle, equipment accident and theft. When conducting interviews and taking statements we normally have the person(s) involved sign and have witnessed their statements to preserve facts/evidence as at that time. Covert Investigations (Discreet / Undercover) We don’t personally conduct any Covert Investigations, though happy to arrange services to suit your requirements or recommend you to other industry professionals who specialise in this field. These Services include: Covert undercover surveillance techniques – Business, personal or domestic family. Use of listening devices or listening device detection equipment Use of hidden cameras