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  Welcome to ARCS Mercantile ARCS Mercantile specialise in Commercial & Investigative services for Debt related matters in Business, Finance & Legal sectors. We are committed to provide high standards to obtain results that meet our customer’s needs. Our confidence and integrity ensures customer’s receive prompt accurate service in all aspects of our business. For further information please view our website Our Company ARCS Mercantile are proud of our client relationships and strive to achieve solutions through innovative ideas. As part of the ARCS Global group, we can offer a full range of debt recovery activities to suit your ongoing requirements. Our Services ARCS Mercantile provide a full Commercial & Investigative Services for Business, Finance & Legal sectors. Please view the following pages for Our Services or Contact Us to see if we can be of any assistance to your business. Other Info ARCS Global Pty Ltd (ACN 115 336 377) is the parent company and are holders of NSW CAPI Master License 409398296. ARCS Global Pty Ltd operates and trades as 3 separate business names in Mercantile / Collections fields. Please see the following links and view any of the websites. All enquiries can be directed to our main business ARCS Mercantile. ARCS Global hold NSW CAPI Master Licence No 409398296. Company Values Work within the law in a safe and diligent manner. Collaborative approach to identify solutions to solve problems. Being fair, open and honest in our dealings with people. Maintain highest personal & professional conduct. Uphold IMA Code of Ethics and Code of Conduct, both of which encourage professional and ethical standards. Promote Best Practice Principles & Continuous improvement. Employees & Operators Our directors, managers, employees and operators are all hold proper training qualifications and licensed under NSW Police CAPI section. We only engage licensed, experienced operators who are required at all times to maintain a high standard of excellance at a cost effective price. Our Sydney CBD operators cover CBD & suburbs on a daily basis. Our Rural / Out of City regions are normally covered on a circuit basis or ad-hoc assigned to meet required service dates. Other interstate / Australia-wide external agents are required to meet our selection criteria including licensing, experience, insurance, geographical location. Management Systems We have our own Policy & Procedures Manual that provides clear practices to be followed for compliance to relative rules & leglislation. Our Mercantile Management Computer System has been developed to support a full range of activities. Individual client's requirements, forms etc can be loaded & customised on our system to suit your requirements. We operate modern IT systems & intelligent IP based phone systems for full security of data and voice exchange for our customers, operators & debtors.
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• Company
  Our Company ARCS Mercantile are proud of our client relationships and strive to achieve solutions through innovative ideas. As part of the ARCS Global group, we can offer a full range of debt recovery activities to suit your ongoing requirements. ARCS Global hold NSW CAPI Master Licence No 409398296. Company Values Work within the law in a safe and diligent manner. Collaborative approach to identify solutions to solve problems. Being fair, open and honest in our dealings with people. Maintain highest personal & professional conduct. Uphold IMA Code of Ethics and Code of Conduct, both of which encourage professional and ethical standards. Promote Best Practice Principles & Continuous improvement. Employees & Operators Our directors, managers, employees and operators are all hold proper training qualifications and licensed under NSW Police CAPI section. We only engage licensed, experienced operators who are required at all times to maintain a high standard of excellance at a cost effective price. Our Sydney CBD operators cover CBD & suburbs on a daily basis. Our Rural / Out of City regions are normally covered on a circuit basis or ad-hoc assigned to meet required service dates. Other interstate / Australia-wide external agents are required to meet our selection criteria including licensing, experience, insurance, geographical location. Management Systems We have our own Policy & Procedures Manual that provides clear practices to be followed for compliance to relative rules & leglislation. Our Mercantile Management Computer System has been developed to support a full range of activities. Individual client's requirements, forms etc can be loaded & customised on our system to suit your requirements. We operate modern IT systems & intelligent IP based phone systems for full security of data and voice exchange for our customers, operators & debtors.
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• Terms of Trade
  Terms of Trade and General Conditions If you are Unclear or Disagree with our Terms of Trade and General Conditions please Contact Us to discuss and agree beforehand. Please do not otherwise assign to us or send unsolicited work without agreeing to these Terms of Trade and General Conditions as information contained herein will prevail. Safety & Security The Safety and Security of our People, Equipment, Customers and Debtors/Defendants is everybody's responsibility and our prime importance. Please advise any information that may help us asses any risks associated with any services engaged so we can manage the situation and provide support as required. ARCS Mercantile will not conduct any services engaged in any illegal or illegitimate purpose. We will not tollerate any threats or assult towards our employees, operators, agents and the Police will be called in any instance and persons will be dealt with in accordance with the Law in all instances. Any reports of Safety & Security hazards, breaches or incidents will be reported and we may require the customer to co-operate in any incident investigation if required. Payment Terms For customers where an account is provided; Payment Terms are Strictly 14 days from date of invoice unless otherwise agreed to beforehand, in writing. For customers without an account; Payment may be required before work is performed or before documents/affidavit returned, at our discretion. Please contact us for an Account Application, where the job is urgent or impractical to wait for an account to be established before commencing work our required Peyment Terms remain Strictly 14 days. Payment Process Payment may be made by the following means; a) Cheques/Postal Order made to "ARCS Mercantile" to our postal office address (Do not post cash). b) EFT/Bpay to our nominated account. Our staff assist with this service, please use your reference number or our invoice numbers in your remittance. c) Credit Card / EFTPOS. Our staff can assist with this service, some processing charges may apply. Overdue Invoices Our business is to collect your debts. We take this very seriously and we require prompt payment on our invoices so we are not engaging time collecting our own overdue debts. ARCS Mercantile employees, operators and suppliers are paid on time. We require payment of our invoices from our customers by the Due Date to avoid us commencing collection action and applying costs against our customers for overdue invoices. Please ensure all invoices are paid by due date. Overdue Invoices may incur a $60.00 (plus GST) Late Fee plus Overdue Interest calculated at rate equivalent to 2.5% per month until invoice paid which will be charged to your account and billed on a next invoice. Any dishonoured Cheques will be charged a $60.00 (plus GST) Dishonour Fee each time dishonoured. Any dishonoured Direct Debit payments will be charged a $60.00 (plus GST) Dishonour Fee each time dishonoured. In addition to Overdue Amounts and Late Fees, Invoices referred for Debt Collection will incur a $400.00 (plus GST) Collection Fee plus other Recovery Fees.(ie: Document Filing, Service Fees, Court Costs, Solicitors Fee, Interest and Enforcement Fees etc). Please ensure if there is any invoice dispute or reason for non-payment or late payment to advise us in writing 7 days of invoice date to prevent Late Fees, Overdue Interest, Collection Fees and/or Recovery Fees. If you are unable to pay before due date then please contact us before the due date to make a suitably agreed arrangement. Taxation A Tax Invoice will be sent showing taxes. All items charged are normally subject to Goods & Services Tax (GST) and will be charged on all invoices. The customer is responsible for payment of any other taxes, duties or any other Governmental charge levied in respect of services performed (if applicable by any State, Commonwealth Law, if applicable). Indemnify The Customer, its employees, agents, contractors, guests and visitors to the fullest extent permitted by law will indemnify and keep indemnified ARCS Global Pty Ltd trading as ARCS Mercantile, its directors, employees, servants, agents or contractors against any claims; a) from the customer, their customers or any third party arising directly or indirectly for errors or inaccuracies or ommission or misdirection of information, transaction or service or failure to pass on any particular information, transaction or service within a specified time period or at all. b) by any person, firm and/or Corporation whatsoever for any damage to the property or injury to the person caused in any way in respect of services performed and damages in respect of all costs, charges and damages in connection therewith arising under common law and/or any statute. c) due to any power or equipment failure of any third party (ie: Telstra) and acknowledges that computers, Internet servers, equipment, and telecommunications links are susceptible to down time. We shall use our best endeavours to maintain the functionality of Services at all times; however, expressly disclaims any representation or warranty that it shall maintain continuous and uninterrupted data or computer services. ARCS Mercantile endeavour to receive and pass on information verbally by telephone, email, SMS, mail, facsimile, to the intended recipient(s) as promptly and as accurately possible however, we give no specific warranty or representation to that effect information from the Debtor / Defendant will be corrrect. The customer shall fully release and indemnify ARCS Global Pty Ltd trading as ARCS Mercantile against any actions, claims, demands, suits (and any appeal there from) indirectly or directly related to any services performed or the subject matter hereof. General The customer acknowledges that by no way either implied or inferred they have been induced to enter into any business services by any collateral representation or warranty (written or oral) made by or on behalf of ARCS Global Pty Ltd, its directors, employees, servants, agents or contractors. ARCS Mercantile retains the right to change specific Terms of Trade and General Conditions, Prices and Services provided from time to time and will publish any changes on this website. If there are any increases to our prices that affect our customers current agreements then these will be notified in writing giving a minimum of 30 days notice if there is any change. ARCS Mercantile have the right to refuse any work deemed in its opinion to be undesirable or not suitable to be performed by it's employees, operators, agents and contractors. The validity, interpretation and performance of these Terms of Trade and General Conditions shall be governed by the laws of the State of New South Wales. The parties shall be subject to the jurisdiction of Courts of the State of New South Wales and the Courts of the Commonwealth of Australia. Modifications or additions to these Terms of Trade and General Conditions shall be considered valid only when mutually agreed upon in writing. All notices sent by ARCS Mercantile to the Customer is acceptable if hand delivered, sent by facsimile or e-mail, or posted to the parties hereto at their respective addresses as set forth on the agreement, or at such other address as may be designated by the parties in writing. The Customer shall be solely responsible for providing in writing or email any changes or revisions to Customer information. If you have any questions about our Terms of Trade and General Conditions please contact: The Director ARCS Mercantile PO Box 1014, Campbelltown NSW 2560.
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• Privacy Policy & Disclaimer
  Privacy Policy ARCS Global Pty Ltd trading as ARCS Mercantile respects the privacy of individuals and will do so by treating all information as confidential and by handling in accordance with the Privacy Act and the National Privacy Principles. During the course of our activities, we may record, collect, use and disclose personal information about people who are customers of us; as a director of a company that is a customer of ours, guarantor or referee; a contractor or supplier of goods and services to us; or a solicitor or other professional consultant engaged by ARCS Mercantile. We may hold information such as contact details (e.g. names, phone numbers and addresses), personal details (e.g. date of birth, drivers licence), employment or business history and financial circumstances, income and history. Most of the information we retain come direct from the persons or from their agents or intermediaries. In some circumstances, we may be provided with personal information about an individual from a third party such as a reference from another person. The type of information collected will vary considerably depending on the nature of the arrangements with ARCS Mercantile and the person’s connection with the arrangements. The purpose for which the information is collected, as well as its nature can result in some personal information being disclosed to parties outside of ARCS Mercantile but only where there is a lawful and valid reason for that to happen. External parties to whom information may be disclosed include (but are not limited to): other contracted Mercantile Agent operators, solicitors, and other professional consultants; credit reporting agencies; auditors and insurers, insurance brokers, insurance assessors and inspection agents. ARCS Mercantile employees and contracted operators are required to respect the confidentiality of personal information and the privacy of individuals. ARCS Mercantile takes steps to protect personal information held from misuse and loss and from unauthorised access, modification or disclosure, for example by use of physical security and restricted access to electronic records. All stored hard copy material is destroyed beyond use or reading capability before being disposed from our premises. This is ARCS Mercantile current Privacy Statement. We may at any time vary the Privacy Statement by publishing the varied Privacy Statement on this website. Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. If you have any questions about privacy-related issues please contact: The Director ARCS Mercantile PO Box 1014, Campbelltown NSW 2560. Disclaimer ARCS Global Pty Ltd trading as ARCS Mercantile will not be held responsible for any loss suffered in connection with this website. Information should be used as a guide only and we make no representation about the accuracy of information contained herein. You should seek professional or legal advise before acting upon any content found on this website. If you have any questions please contact: The Director ARCS Mercantile PO Box 1014, Campbelltown NSW 2560.
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• Looking for Work
  Looking for Work If you are another Licensed Mercantile Agent within Australia, we are always interested in hearing from you. Due to large nature of phone calls, we request all initial inquiries to come by email and we will will respond to your email as soon as possible. Initial details must contain your License Contact details, Licenses held, Area Coverage. You will then be sent our Supplier Accreditation paperwork for completion and enter your details onto our database of Australia-wide agents. We often receive calls from other Agencies and Industry colleagues "do you know an agent who can service Timbuctoo?" so I am always happy to pass your details if you wish. To conduct work for ARCS Mercantile you will need to; trade under your own business or as a Sole Trader under your name. hold proper licenses for the category of work performed. have and maintain your own Insurances for your business & employees have experience in the work being performed or advise if the task can not be performed. comply with all legislation (ie: ASIC/ACCC/Privacy Act), and have respect for the client the debtor, defendant, respondent as applicable. maintain a high standard of excellance in a timely manner and provide regular updates on outstanding & completed tasks. have reliable transport, communications, IT and business systems in place. provide ARCS Mercantile with 14 day trading account. Payment will be made to agents on or before due date.
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• Services
  Our Services ARCS Mercantile provide a full Commercial & Investigative Services for Business, Finance & Legal sectors. Please view the following pages for Our Services or Contact Us to see if we can be of any assistance to your business. Other Info ARCS Global Pty Ltd (ACN 115 336 377) is the parent company and are holders of NSW CAPI Master License 409398296. ARCS Global Pty Ltd operates and trades as 3 separate business names in Mercantile / Collections fields. Please see the following links and view any of the websites. All enquiries can be directed to our main business ARCS Mercantile.
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• Field Calls
  Field Calls ARCS Mercantile specialise in this field and highly suggest use of field calls as part of factual investigations, to determine background information prior to and part of legal action. Sometimes we find Field Calls can be what it takes to obtain payments and avoid any unnecessary costly legal action. We may also find the debtor is already bankrupt or skipped so it is not advisable to commence any legal proceedings unless necessary. Our Services include Attend given addresses and ascertain personal, business, employment information. Detailed Service Report including information requested, willingness to co-operate, conversation(s) held, body language, condition of property visited, assets sighted and photographs when required/available. Interview not only debtor but with neighbours, references, other industry businesses when required to validate any information. When debt related demand payment or reason for non-payment, obtain current financial position or negotiate instalment terms. If your client has “skipped” (moved intentionally without notifying you) we: Use ‘skip tracing techniques’ through a range of databases and public records. Follow up any leads personal, business, family. Attend any new addresses found and interview the client and establish new information
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• Process Service
  Process Service ARCS Mercantile specialise in Process Service of all Legal Documents. Our Systems ensure proper service delivery of all your legal documents at competitive costs. Prompt, Accurate, Reliable - Our Process Servers ensure service is effected correctly and by required date. “URGENT” and “SUPER URGENT - SAME DAY” service is available as required. Every effort is made to ensure service is effected. Process Services include (but not limited to): Legal letters, correspondence, notice of intended repossession. Statements of Claim (All Local, District, Supreme Courts) Subpoenas, Garnishee Orders, Examination Notices/Orders Bankruptcy notices, Creditors Petitions (Federal Magistrate Courts) Family Law/Federal Court documents. Local, District, Supreme Court documents. We provide Affidavits of Service, Acknowledgments of Service, and/or Service Reports as applicable for all documents as required. If your client has “skipped” (moved intentionally without notifying you) we: Use ‘skip tracing techniques’ through a range of databases and public records. Follow up any leads personal, business, family. Attend any new addresses found and interview the client and establish new information.
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• Process Service Checklist
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• Repossession
  Repossession ARCS Mercantile specialise in this field and are available to enact quick recovery of money or property as required. Our operators and agents are experienced in all types of personal and business leased or mortgaged goods. We: Provide proper written instructions to our operators tailored to individual task requirements. Work to proper legislative requirements (ie Uniform Credit Code, guidelines set forth by ACCC & ASIC etc). Attend specific and given addresses, request Payment In Full of all arrears and costs. If payment available we will collect in Certified Funds, if not will secure property (vehicle or equipment) and store / transport to your nominated address. Conduct an visual inspection, provide a condition report including photographs and include any comments, issues that occurred with debtor/client/family etc at time of repossession. Arrange return of any personal effects to client that were not subject to the credit agreement. Advise initially as soon as taken possession and follow through with a more detailed Service Report as soon as possible. If your client has “skipped” (moved intentionally without notifying you) we: Use ‘skip tracing techniques’ through a range of databases and public records. Follow up any leads personal, business, family. Attend any new addresses found and interview the client and establish new information. Evictions & Lockouts ARCS Mercantile represent business and individuals in lawful evictions and lockouts of residential, commercial and rural properties. We: Attend evictions on your behalf to minimise any risk to your staff. Arrange locksmiths and forwarding of keys to nominated person or agent. Consult with clients to repair any damage necessary to secure premises. Arrange Qualified contractors for Repairs to damage or cleaning, painting, gardening to make property suitable for sale. Supervise, photo and video removal of any belongings left after eviction has been completed. Provide written report including pictures of property at time of eviction. Conduct any pre-eviction field call (if required) if property considered a risk or may have intentionally skipped beforehand and can be immediately secured. Remove any domestic pets and arrange care or collection as necessary. Advise initially as soon as taken possession and follow through with a more detailed Service Report as soon as possible.
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• Legal Services
  Legal Services ARCS Mercantile can provide a range of Legal Services to assist your business operate more efficiently and expedite some processes. Our Services include but are not limited to the following; Filing & Registration of "Urgent" Documents We often are required to file documents for matters in Civil, Family & Federal Magistrates Courts to save time and achieve required deadlines for "Urgent" matters. “URGENT” and “SUPER URGENT - SAME DAY” service is available as required. Documents can be collected from your business or nominated address, filed then immediately served on the defendant, witness, respondent. Every effort is made to ensure service is effected. We also are experiences in registering important documents in various other government departments and do this on a regular basis (Writs, Caveats on property titles, Stamp Duty etc), this can sometimes be the difference between success and failure in a case. Court Attendances Court attendance and representation for your company for various matters in Local, District & Supreme Courts. We regularly conduct Examination Hearings in Court for the Plaintiff and are experienced in preparation of Court Documentation forms to be used at the hearing. At the hearing the defendant is assessed for their true financial position and ability pay off the debt and make a final payment arrangement. Court Orders for Posession of Property We are experienced in filing applications, serving documents, attending hearings and executing Court Orders for Possession of Property on debtors (who become Defendants) and will not co-operate with the Creditor our our field agents when required. Home / Business Examination Service On occassion when the debtor co-operates we are called upon to conduct a examination hearing at a home or workplace. This gives us a picture on the debtors ability to repay the debt and has often avoided unnecessary legal costs. Sometimes we have discovered positions to be short term cash flow problems, other the debtor is going into bankruptcy. In both cases, we have suggested to postpone any legal action and costs that would not have any chance of recovery. Factual Investigations We are fully licensed to conduct any investigation for your business. We specialise our investigations to those involving Commercial Agent (Business Transactions) We do not personally conduct any Private Investigations (Family, Missing Persons etc) although can assist by recommending companies in this field.
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• Skip tracing
  Skip Tracing ARCS Mercantile conduct Skip Tracing and have experience in locating debtors who have moved and intentionally not notified of any forwarding address. Our often conduct basic spot-checks on tasks before assigning to our Field Agents and some operators have basic access to our search facilities 'on the road' via mobile PC's or Smart Phones that can access some databases over the internet whilst in the field. More comprehensive Skip Tracing is performed by our separate business eLocate who is dedicated specifically to this activity. eLocate conduct searches of various public & private databases including access to property ownership & residential tenancy and other databases Australia-wide. We ONLY conduct lawful searches related to debt related matters, no personal, family, spousal, Private Investigation matters.
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• Debt Collection
  Debt Collection ARCS Mercantile provide Debt Collection activity for Business, Finance & Legal sectors. If your business has sent invoices, statements, follow-up letters and calls then forward your accounts and paperwork to us and we will take over from their to get your money. Sometimes you may wish to preserve the relationship with your client so we will use different approaches to suit your relationship position. Our Basic Service is aimed for a lower cost faster turnaround; Agents are initially assigned for a Field Call to meet directly with the debtor at their home or business address. Copies of the invoices are presented, up to date details obtained and payment arrangement made or reason for non-payment obtained. The results from the debtor can then be assessed and if payment received or arrangement is be kept then there may be no need for further costs for legal action. Our Full Service is aimed where debtor is not co-operative and legal action may be required and a paper trail is required to obtain a Court Judgment on the debt; Agents are initially assigned for a Field Call to meet directly with the debtor at their home or business address. Copies of the invoices are presented, up to date details obtained if debtor co-operates and payment arrangement made or reason for non-payment obtained. The results are then assessed and if debtor does not co-operate or make payment arrangements then we will commence a sequence of timed correspondence and phone calls required to satisfy Civil Courts requirments if a Statement of Claim is required to be Issued / Served. We will not commence any Legal proceedings without your written consent. This service is performed by our separate owned business T/as Macarthur Collections. We ONLY conduct Debt Collection for Commercial matters (no personal, friends, family, spousal matters).
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• Debt Collection Checklist
  Debt-Collection-Checklist.html

• Areas & Charges
  Areas-&-Charges.html

• Serviced Areas
  Serviced-Areas.html
• Rates & Charges
  Rates-&-Charges.html

• Contact Us
  Contact-Us.html
• Site Map
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